Each e-mail is assigned a numerical score, generated by our anti-spam engine. The initial score of a message is "0". We use many techniques to scan each message to see how spammy it is. The total value of the tests is the spam score of the message. The larger the spam score, the more spammy the message is; the lower the spam score, the less spammy the message is. We have two thresholds, that determine what happens to each message.
The tag threshold (normally set to 12) is the spam score where we are uncertain if the message is spam. Messages are tagged on their subject line with a short message to say it may be spam. (This can be configured by your PerfectMail Administrator.
The reject threshold (normally set to 20) is the spam score wehre we are certain a message is spam. The message will be quarantined on the server for a period of time set by your PerfectMail Administrator. To release a quarantined message use the release action link on your E-mail Activity Report or release the message using the Self Service Console.